Shipping Policy

We offer you a pleasant and convenient online shopping and delivery experience. Simply select your favourite products and tell us the shipping address during checkout, Petchify will do the rest for you!

Domestic Shipping

• Processing Time: Orders are processed within 1-2 business days.
• Shipping Rates & Delivery Estimates:
  • Standard Shipping: ~$5.00 (2-8 business days)
  • Free Shipping on orders over $50.00

International Shipping

• Countries We Ship To: Worldwide
• Processing Time: Orders are processed within 2-3 business days.
• Shipping Rates & Delivery Estimates:
  • International Standard: ~$5 (10-30 business days)

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• You can track your order through our website or the carrier's tracking platform.

Customs, Duties, and Taxes

• Petchify is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

• Petchify is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

• For information on returns, please visit our Returns Policies below.

Contact Us

• If you have any questions about your order, please leave your message in "Contact us" or direct message on Instagram [petchify_global]

 

Return Policies

• Eligibility: Items must be returned within 7 days of receipt.
• Condition: Products must be unused, in original packaging, and with all tags attached.

Process

1. Initiate a Return: Leave a massage in the "Contact us" tab with your order number and reason for return. 
2. Receive Authorization: We will provide you with a return authorization and instructions if we accept the conditions of the products.
3. Ship Your Item: Send the item back using the shipping method of your choice.

Refunds

• Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.